Updated 29 October 2026
Terms
These terms cover topping up and spending a house account with Keeko. You agree to them when you open your first house account.
Top-ups
Your top-ups go straight to the venue's own account. The place owes you the credit, and you can spend it only there. Keeko provides the app. It does not sell, hold, or owe you credit.
Bonuses
An establishment may add a bonus when you top up. You cannot withdraw the bonus for cash, and you can only spend the bonus at that establishment.
Spending
Your credit is ready as soon as your payment goes through. Show your card in the app at the till and staff scan it. Whatever's left stays for next time.
Refunds
If you've spent nothing within 14 days of a top-up, ask the place and it will refund the cash you paid, without the bonus. After that, or once you've spent any of it, you're not entitled to a refund, though the place may agree a partial one. The place decides every refund. None of this affects your statutory rights.
Expiry
Your hospitality venue decides whether and when your credit expires. It's typically between 2 and 3 years, but each venue decides their own terms. You will be told clearly when.
The places
Each place sets its own offers and is responsible for its own services. If something goes wrong, talk to the place first, or email us at hello@mykeeko.com and we'll help.
Misuse
We can suspend or close your account if we believe it's being used for fraud, abuse or anything illegal, or if you seriously break these terms. Where we can, we'll tell you why.
Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.